We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of our customers. Our philosophy is to always deal with you fairly and reasonably.
Please contact us within 24 hours if you would like to cancel your order. After 24 hours we are unable to cancel the order.
We offer returns on all pillow covers with the exception to custom sizes not listed on our website. Refunds are made to the original method of payment, less shipping + handling charges which is $5 per pillow. We are a small shop and put a lot of time making your order. Thank you for understanding.
All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days for your return to be processed.
Returns must be postmarked within 14 days of arrival, buyer pays for return shipping charges. If we receive a package postmarked after 14 days of delivery we will not be able to issue a refund and buyer will need to pay for shipping to have them returned.
To issue a return, please ship your package and include your name and order number to:
5705 Oakleigh Lane
Colleyville, TX 76034
Once we receive your package you will be reimbursed for your order, minus the $5 per pillow restocking fee. Please allow up to 48 business hours to see your reimbursement to appear on your statement.
Items received damaged will be refunded for all domestic shipments and if insurance has been purchased for international shipments. Detailed photos showing damage to the item and packaging must be received within 3 days of receipt.
If you would like your pillow size changed after you have purchased it please message us and we will send you a link to purchase + shipping. We charge $10 per pillow to change the size plus shipping.
Returned items must be in their original, unused condition. Please ship returns in a padded envelope or insulated box. Shipping fees cannot be reimbursed.
This item is custom made and production time takes 4-6 weeks. Final sale item. No cancellations, returns, or exchanges.
All packages must be inspected upon arrival and any damage claims must be submitted to the carrier. One Affirmation will not accept claims for any damage
that occurred during shipping.
All shipments should be inspected immediately upon arrival and any defects should be reported immediately to One Affirmation via email submitted to firstname.lastname@example.org. One Affirmation will process an order for replacement, upon customer’s request, and issue a return authorization (RMA) and call tag for the defective merchandise. One Affirmation will only accept a defect claim within 7 days of the date of delivery. If upon return One Affirmation determines that damage is due to usage and not a manufacturing defect, the customer will be responsible for the cost of the rug plus all shipping charges.
Rugs: No returns will be accepted without a Return Materials Authorization (RMA) issued by One Affirmation. All returns will be credited to customer’s account and refunds are not automatically issued. All shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at sender’s expense. One Affirmation will only accept returned merchandise within 30 days of
delivery. There is a 20% restocking fee on all rug returns. Some rugs are final sale items and this is listed on the description.
Juju hats are made to order from our artisan in Cameroon and therefore cannot be returned. If the item is received damaged, please notify us within 48 hours so that we can file a claim with the delivery service. After 48 hours we cannot process any returns.