Frequently Asked Questions
Most pillow covers ship within 2-5 says. Art, rugs, and other accessories vary, so please see each product listing for its timeframe. Need it rushed? Send us a message at hello@oneaffirmation.com
Please contact us within 24 hours if you would like to cancel your order. To get custom items sent out in a timely manner, production must begin immediately. After 24 hours, the order has most likely already been cut and we will not be able to cancel it.
U.S. orders of $175 or more ship free via USPS. Standard Shipping packages typically take 2-5 days to arrive after being shipped.
This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside the typical timeframe. Those occasions will usually be during launches, and orders can take anywhere from 48-72 hrs to process. We reserve the right to make deliveries in installments as products are ready.
If you contact us within 24 hours, we can cancel your order and have you place a new order with the correct shipping address.
We do not offer exchanges at this time, but we do offer returns on all pillow covers within 30 days.
Please see our Returns page for full information on our return policy for each item. For pillow covers: the return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund. Items can be returned as long as they meet the following requirements:
- unused
- unwashed
- free of stains, odors, animal hair, and damage
Please use our Return Form on the returns page to start the process of returning your item. Art is final sale.
Spot or dry clean only.
Due to dye lots changing so often we do not offer swatches at this time; however, we do offer returns on all pillow covers.
For square covers, use an insert 2 inches larger, so a 20x20 cover takes a 22x22 insert for a full, plump look. Lumbar covers take a same-size insert,such as a 14x20 insert on a 14x20 cover.
