BLACK FRIDAY SALE! 15% OFF SITEWIDE + FREE DOMESTIC SHIPPING ON ALL PILLOWS. USE CODE: GIVETHANKS

FAQ

WHEN WILL MY ORDER SHIP?

Most items will ship in 7-10 business days, as we custom make these pillows just for you. Please note due to COVID we have been experiencing delays from our vendors, so orders can take up to 2-3 weeks for production during this time. Please message us if you need it rushed. Some items are ready to ship in 1-3 days. 

 

CAN I MODIFY OR CANCEL MY ORDER?

Please contact us within 24 hours if you would like to cancel your order. We cut the fabric immediately so we can get orders shipped to our seamstress and made in a timely manner. After 24 hours the order has most likely already been cut and we won't be able to cancel the order.

 

HOW LONG DOES SHIPPING TAKE?

Standard Shipping

 FREE

 

 2-5 business days after date shipped

Priority Shipping

 FREE

 

 2-3 business days after date shipped

International Shipping

 By Weight

 

 10-21 business days after date shipped

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. Those occasions will usually be during launches and orders can take anywhere from 48-72 hrs to process. We reserve the right to make deliveries in installments as products are ready.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?

If you contact us within 24 hours we can cancel your order and have you place a new order with the correct shipping address. Unfortunately we cannot change the shipping address after ordering from your original order at this time. 

 

CAN I EXCHANGE A PRODUCT?

We do not offer exchanges at this time, but you can return the item and re-order the items you would like. 

 

HOW DO I RETURN AN ITEM?

The return package must be postmarked back to us within 7 calendar days of delivery in order to receive a refund. Items can be returned as long as they meet the following requirements:

● unused
● unwashed
● free of stains, odors, animal hair, and damage

Please read our Return Policy for directions on how to return. Please note we charge a 10% restocking fee to cover shipping costs and our seamstress's fee to make your pillows. We hand make each item just for you. Thank you for understanding.