We stand behind our goods and want you to be satisfied with them. We'll always do our best to take care of our customers. Our philosophy is to always deal with issues fairly and reasonably. Please note that large items like furniture cannot be returned, but if there is a problem, we will work with you to find an equitable solution.
Cancellation: If you would like to cancel your order, please contact us as soon as possible. After 24 hours, we will be unable to cancel the order as production or shipping will have begun.
We do not offer exchanges at this time but we do offer returns on all pillow covers within 30 days, with the exception to custom sizes not listed on our website. Our customers are responsible for return shipping. For domestic orders with the United States, please use our Return Form to start the process of returning your item where you can either use a return label that we provide, or use your own preferred carrier. Returns can be made to the following address:
4843 Colleyville Blvd
Colleyville, TX 76034
Refunds are made to the original method of payment, less return shipping fees if using our return label. We are a small shop and put a lot of time into each order. Thank you for understanding.
Please allow 3-5 business days for your return to be processed from the date it is received.
Returns must be postmarked within 21 days of arrival. If we receive a package postmarked after 21 days of delivery we will issue store credit, as long as the products were returned unused and in new condition.
Items received damaged will be refunded for all domestic shipments and if insurance has been purchased, for international shipments. Detailed photos showing damage to the item and packaging must be received within 3 days of receipt.
Returned items must be in their original, unused condition. Please ship returns in a padded envelope or insulated box.
Please note, pillow inserts are made to order from a 3rd party vendor and are final sale.
All packages must be inspected upon arrival, and any damage claims must be submitted to the carrier. One Affirmation will not accept claims for any damage that occurred during shipping.
All shipments should be inspected immediately upon arrival and any defects should be reported immediately to One Affirmation via email submitted to email@example.com. One Affirmation will process an order for replacement upon the customer’s request and issue a return authorization (RMA) and call tag for the defective merchandise. One Affirmation will only accept a defect claim within 7 days of the date of delivery. If upon return, One Affirmation determines that damage is due to usage and not a manufacturing defect, the customer will be responsible for the cost of the rug plus all shipping charges.
No returns will be accepted without a Return Materials Authorization (RMA) issued by One Affirmation. Please contact firstname.lastname@example.org to initiate a return. All returns will be credited to the customer's account and refunds are not automatically issued. All shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at the sender's expense. One Affirmation will only accept returned merchandise within 30 days of delivery. There is a 20% restocking fee on all rug returns.
Juju hats are made to order from our artisan in Cameroon and, therefore, cannot be returned. If the item is damaged when received, please notify us within 48 hours so that we can file a claim with the delivery service. After 48 hours, we cannot process any returns.
Art is custom made and production time is approximately 4-6 weeks. Final sale item. No cancellations, returns, or exchanges.
All art products are guaranteed to be damage free and without defects. Should you experience shipping damages or receive defective product, please email us at email@example.com for specific instructions. In most cases we will request photos so that we can fully understand the nature of the issue. Defective merchandise returns must be approved by our Customer Account Management team. Damages and defects must be reported within 10 business days of receiving the order. For orders that arrive damaged or defective, One Affirmation will ship out replacement product free of charge in 7-10 business days (excluding extenuating or special circumstances). We ask that the defective piece be donated and that a donation slip is sent to us before processing of the new replacement.
One Affirmation does not accept returns of any product that is not defective or damaged in transit.
Furniture orders may be cancelled within 24 hours of submitting the order. Once the cancellation window is passed, sales are final. Furniture is carefully inspected prior to shipment; if your item arrives damaged, please document the issues with photos.
If a defect is discovered and/or delivery is refused, please email firstname.lastname@example.org within 48 hours to notify us.
Furniture that is refused due to size can be exchanged for merchandise or store credit only. Furniture that is refused for reasons other than defects or damage will be returned for store credit as a refund, less the original shipping and handling fee charges, a 20% restocking fee, and any return shipping fees that apply.
One Affirmation adheres to a policy of not holding items beyond 5 business days if a delivery has not been scheduled. After this period, the customer assumes responsibility for any storage fees incurred. Please be aware that in such cases, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee. If a furniture delivery is scheduled and missed by the customer, a separate delivery fee of $199 will be charged to schedule a new delivery. If the delivery fee is refused, the item will be returned and refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee.
FURNITURE SHIPPING & DELIVERY UPDATES:
Most of our furniture items will be delivered by a third party delivery service provider during their operating hours. Most in-stock pieces ship within 4-6 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule an agreeable delivery time. Please note that backorder dates are estimates and are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them.