Shipping Policy

SHIPPING

We aim to keep inventory of each pillow in stock so that it can be sent as soon as you complete your purchase. In the event a pillow is out of stock, please keep in mind that each item is custom made, and as a result, production can take up to 2-3 weeks. If you need an item rushed, please reach out to us and we will try to offer any solutions we may have. For art, rugs, and furniture shipping times will vary. Please see each individual item description for estimates. Please note backorder dates are subject to change.

All domestic orders will ship with USPS with a tracking number. Tracking numbers will be e-mailed to you at the time of shipping. First class shipments take 2-5 business days from the day they are shipped and priority takes 1-3 days, excluding weekends and holidays. 

LEAD TIMES

PILLOWS + PILLOW SETS

All orders will ship within 3-5 business days unless otherwise noted. Pillows shipped First Class take 2-5 business days from the day they are shipped to arrive, while Priority packages will take 1-3 days, excluding weekends and holidays. Please note: if packages are returned to us after two attempts we ask that customer pays for shipping on the 3rd attempt. We are a very small family owned business, thank you for understanding. 

PILLOW COVER INSERTS

FINAL SALE, NO RETURNS


SHIPPING FOR PARTNER BRAND PRODUCTS 

We proudly partner with curated brands to offer a wider range of home and lifestyle products. These items ship directly from our partner brands.

• Processing & Delivery Time: Each partner brand sets their own processing and shipping times. Most orders ship within 3-7 business days, but exact timelines may vary.
• Multiple Shipments: If your order includes items from both One Affirmation and partner brands, your items may arrive in separate packages.
• Shipping Costs: Calculated at checkout and may vary based on the partner brand’s rates.
• Tracking: We’ll provide tracking information for each shipment once your items are on the way.

Additional Information

• We are not responsible for delays caused by carriers, weather conditions, or incorrect shipping addresses entered at checkout.
• If you need to update your shipping address after placing an order, please contact us immediately. We’ll do our best to accommodate, but changes cannot be guaranteed once the order has been processed.

INTERNATIONAL SHIPPING 

Some brands we partner with may offer International Shipping, please reach out to us with any questions about returns. 

INTERNATIONAL SHIPMENT CUSTOM DUTY 

Please keep in mind that any applicable import or custom duty and taxes imposed on international orders are the buyer’s responsibility. Custom duty and tax may vary depending on the country and can be estimated by contacting your local postal service. To get a rough estimate, please visit: http://www.dutycalculator.com/

Please note that all shipping turnaround times are meant to be a helpful estimation, and actual delivery time may vary depending on the weather conditions, holidays, and other unforeseeable reasons. International shipping can take anywhere from 7-28 days. Please be patient with international orders. Although we do ship fast, the postal service doesn't always have the same urgency. We are not responsible for any custom fees that you may incur from your country or delays from items being held at customs.