SHIPPING DAMAGE All packages must be inspected upon arrival and any damage claims must be submitted to the carrier. One Affirmation will not accept claims for any damage that occurred during shipping. DEFECTS All shipments should be inspected immediately upon arrival and any defects should be reported immediately to One Affirmation via email submitted to firstname.lastname@example.org. One Affirmation will process an order for replacement, upon customer’s request, and issue a return authorization (RMA) and call tag for the defective merchandise. One Affirmation will only accept a defect claim within 7 days of the date of delivery. If upon return One Affirmation determines that damage is due to usage and not a manufacturing defect, the customer will be responsible for the cost of the rug plus all shipping charges. RETURNS (NON-DEFECT) Rugs: No returns will be accepted without a Return Materials Authorization (RMA) issued by One Affirmation. All returns will be credited to customer’s account and refunds are not automatically issued. All shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at sender’s expense. One Affirmation will only accept returned merchandise within 30 days of delivery. There is a 20% restocking fee on all rug returns. Some rugs are final sale items and this is listed on the description.